Shipping policy
At Hevao, we believe your shopping experience should be smooth from the moment you place your order until it arrives at your door. That’s why we keep our shipping process straightforward, reliable, and transparent — with no unexpected costs or confusion along the way.
We currently offer free standard shipping on all orders within the United Kingdom. Every package is carefully prepared and securely packed to ensure your order arrives safely and in excellent condition.
All orders are processed within 1–2 business days (Monday to Saturday). Once your order has been dispatched, delivery usually takes between 4–9 business days (Monday to Sunday).
Orders placed before 12:00 AM (London Time) will begin processing on the same business day whenever possible.
Shipping Carriers
To provide dependable delivery service, we work with trusted courier partners such as Royal Mail, Evri, and DHL.
Updating Your Delivery Address
If you need to make changes to your shipping address after placing an order, please contact us as soon as possible at contact@hevao.com.
We will do our best to update your information before the order is shipped. However, once a parcel is already in transit, address changes may no longer be possible.
Order Tracking
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can monitor your delivery in real time.
Delivery Delays
While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including courier disruptions, severe weather conditions, high seasonal demand, or regional service limitations.
If your shipment is affected by a delay, our team will keep you updated with the latest delivery information whenever possible.
Need Assistance?
If you have any questions regarding shipping, delivery, or your order status, our support team is always happy to assist you.
Store Name: Hevao
Address: 111 Capel Road, London, E7 0JS, United Kingdom
Business Hours: Monday – Friday: 08:30 AM – 06:00 PM (GMT+00)
Saturday: 09:00 AM – 07:00 PM (GMT+00)
Email: contact@hevao.com
Phone: +44 (739) 310-9619