Yes. We currently ship to addresses within the United Kingdom. Expansion to other regions is being considered for the future

Shipping within the United Kingdom is completely free. There are no hidden fees, your total cost will be clearly shown at checkout.

Processing time: 1–2 days (Monday–Saturday)

Transit time: 4-9 days (Monday - Saturday)

Please note that delivery times are estimates and may vary due to external factors like weather or transport delays.

Contact us within 24 hours of receiving your order.

Please include clear photos of the damage or defect. We will review the case and offer a replacement or a full refund, covering all return costs.

Defective, damaged, or incorrect products: No cost to you. We cover the return shipping.

Email our customer service at contact@hevao.com with your order number and a short explanation of why you want to return the product.

We will review your request and send you detailed instructions, including a prepaid shipping label if applicable.